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UXD FOR DEVICE MANAGEMENT BY SMART IT:

UNIFIED USER EXPERIENCE ACROSS MULTIPLE DEVICES

ALL THE CHALLENGES OF CROSS-PLATFORM
DESIGN, AND MORE
IoT devices come in a wide diversity of form factors with varying input and output capabilities. Some may have screens, some may have other ways of communicating with us, such as flashing LEDs or sounds. Some may have no input or output capabilities at all and are unable to tell us directly what they are doing. Interactions with Things can happen in different contexts and on a variety of scales, from tiny wrist-tops and smartphones, to TV user UIs viewed from 10 feet away. Despite the differences, users need to feel as if they are using a coherent service rather than a set of disjointed UIs. Our User Experience professionals will help you to address all these challenges, and be the winner.

DELIVERING SMART UXS FOR IOT
To help you create an appealing and coherent IoT service, Smart IT delivers a comprehensive set of design services on many different layers:
UI/VISUAL DESIGN
layout and aesthetics
  • Screen layout
  • Visual styling
  • Look and feel on a device
  • Gestures/Voice aesthetics for gestural/audio interfaces
INTERACTION DESIGN
behaviors and actions
  • Design of device behaviors
  • Sequences of actions between the user and the device
  • User-facing functions organization of the device
INTERUSABILITY
coherent experience on multiple devices
  • Functionality specification for each device
  • Design guidelines that span multiple device types
  • Cross-device user flows for key interactions
  • Multiple device UIs design
WHAT YOU’LL GET
LOWER PROJECT COSTS AND FASTER TIMELINES
Research shows that up to 80% of change requests on a software project can be caused by “unmet or unforeseen user requirements”. The UXD process at Smart IT builds clarity by bringing in facts about user behaviors and needs thus minimizing the number of change requests in the future.
REDUCED CUSTOMER SERVICE COSTS
If a product is easy to use, fewer people will need to ask you how to use it. Customer service is expensive, and reducing the number of calls can dramatically reduce support costs.
EXPANDED REVENUE
A superior user experience not only attracts more customers, but cultivates a stronger relationship between the customer and the product
INCREASED CUSTOMER LOYALTY
Well-designed user experiences create loyal customers. A loyal customer is more likely to tell their friends about a product, and in some cases become a product evangelist. Word-of-mouth referrals reduce customer acquisition costs dramatically.
HUMAN-CENTERED DESIGN AT SMART IT

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408 641 3300 Or contact us by email: [email protected]

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