SUPPORT AND MAINTENANCE

Standing in the forefront of IoT and Fog computing technologies, we know the importance of a powerful support and maintenance service. In the world where things are interconnected downfall of one device causes problems in the whole network. Through the years of work in IoT, we have developed an effective approach enabling us to ensure the continuity of your business and non-stop solutions functioning.

WE PROVIDE YOU WITH

Access to the solution documentation including tutorials and examples.

Unlimited incident support with maximum time response of 24 hours

Dedicated support team

Emergency hot-fix builds

Emergency bug fix

Remote troubleshooting

OUR SERVICES

Smart IT can ramp up your personal support to provide support and maintenance services of your product. Our dedicated team will be permanently available for you to deliver the following package of services

THIRD PARTY SOLUTION MAINTENANCE

The approach developed by Smart IT allows providing endless functioning of the third party software. Our complete life cycle management for IoT systems reduces the TCO and generates bigger ROI.

PROACTIVE SUPPORT

At Smart IT, we apply a proactive approach by collecting the device operation data to predict asset failures. We do our best to prevent flops, hacker attacks and provide on-time assistance.

APPLICATION IMPROVEMENT

Not a single application can be left unimproved. Knowing that users always need top-touch products, we perform analysis, create upgrade roadmaps and ensure updates implementation.

PERFORMANCE AND AVAILABILITY MONITORING

Creating and implementing monitoring systems, allows us perform round-the-clock monitoring of IoT solutions. We insure flawless operation of your system under any load in any environment.

SUPPORT LEVELS WE DELIVER

LEVEL 1

Information analysis
Issue definition
User consulting

LEVEL 2

Troubleshooting
Configuration issues
Software installation
Server issues detection

LEVEL 3

Code fixes
Diagnostic testing
Solutions deployment
App improvement

A Few Words from Our Clients

“We turned to Smart IT for a solution, for they had a sizable workforce with proven experience in development, optimization and maintenance of web and mobile gaming apps and high-load back-end systems underlying them. Smart IT joined the project, and quickly executed solution architecture and design, development, and quality assurance. As a result, we owe Smart IT increased performance and facilitated configuration of all the types of updates.”

Andy Savage, R&D Manager, WowWee

CONDITION-BASED MAINTENANCE

The IoT industry is the field where reactive support may cause system deadlock and service unavailability. We cannot allow your system to stop, therefore we stick to a condition-based approach to maintenance. Here at Smart IT, our support & maintenance engineers record meters of output data to analyze the state of machines. The industry itself provides us opportunities to use data for efficiency improvement.

We use Computerized Maintenance Management Systems that help us make sense of the collected data and take immediate actions. We prevent the issue before it causes damage.

THIS IS HOW WE DO IT