SMART TICKET SCANNING AND CHECK-IN TERMINAL

“…It is always difficult to find a loyal business partner who cares for quality and project efficiency as much as you do. Smart IT is that kind of partner and we are proud to cooperate. I should say everything went smoothly from the very start. The team of Smart IT engineers was incredibly committed to the project success. They patiently and diligently processed all our change requests, which actually made this all possible…”

CEO, Event Ticket Provider

processed tickets
per month

4ms

speed of server
query response

NFC

standard
compliance

100%

data
relevance

62%

increased
processing capacity

55%

times
sales growth

OBJECTIVES & CHALLENGES

The client – a leading European event ticket provider running a proprietary payment and discount system – faced the difficulty of managing a high number of visitors entering public events. The abundant information about the entrance tickets had to be checked manually, which increased the amount of controllers` work, increased the time visitors spent at the checkpoints and created long lines.

SMART IT SOLUTION

Having analyzed customer requests and market tendencies, Smart IT offered a solution to the issue – smart ticket scanning and check-in terminal.

How It Works

The delivered solution (the device and Android application) were chosen as a cost effective solution meeting customer requirements – the number of controllers and overall technology flexibility. The primary solution aim was to automate the process of tickets’ authorization.

Following the project requirements stage, Smart IT created an intuitive application interface to decrease the time the registration staff needed for technology adoption. To automate the check-in process we set up local storage with the uploaded data of all sold tickets. Synchronizing with the ticket database, the solution immediately checks the necessary data – seats, date, room, performance and unique code. The authorization request is sent via the internet connection to the server, processing takes about 4 milliseconds, which provides relevant information round-the-clock.

PROJECT CHALLENGES & SOLUTIONS

During the project, Smart IT had to cope with several challenges to avoid negative impact on the solution performance.

Challenges

Solutions

Potential data loss in case of internet unavailability

Smart IT set up the local storage keeping all information about the sold event tickets. In case of internet unavailability, the storage continues delivering 100% relevant information.

Low speed of server query responses

Smart IT integrated an automatic load balancing system to ensure immediate access to information and achieve max speed of query responses. The implemented approach allows increasing server capacity in a click by reconnecting the necessary number of servers, thus, helping to avoid overload along with an unexpected system shut down.

RESULTS

The implementation of the new solution allowed increasing the number of processed event tickets up to 62% and boosted monthly ticket processing to 1 million. The company managed to automate the process at checkpoints thanks to the round-the-clock access to the ticket database. The automatic ticket scanning and check-in helped to increase sales up to 55%. The delivered solution is compliant with the NFC standard and requires only an internet connection for immediate access to the data. Today it is applied at a number of cinemas and other public venues.

“… we greatly appreciate having Smart IT people in our team during these months. The fine-tuned process and high qualification of the staff helped us to bring a better product to the market.

Thank you for the professionalism and dedication to our success!”

CEO, Event Ticket Provider

“… we greatly appreciate having Smart IT people in our team during these months. The fine-tuned process and high qualification of the staff helped us to bring a better product to the market.

Thank you for the professionalism and dedication to our success!”

CEO, Event Ticket Provider